Who was your Customer Service Rep? Other
 
1.  Approximately how many times have you called ebm-papst in the past 6 months?
First Time 2-10 11-25 26-50 Over 50
2. How responsive were we in resolving your questions or needs?
Excellent Above Average Average Below Average Poor
3.  Please rate the overall quality of our customer service.
Excellent Above Average Average Below Average Poor
4.  Were our representatives courteous and professional?
Yes No  
5. Would you like to compliment an ebm-papst employee? If so, please tell us his or her name and briefly describe how he or she assisted you, so we can recognize their performance.
6. Would you recommend ebm-papst based on our service to others?
Yes No  
7. Please rate our representatives' ability to explain our product, policies and procedures?
Excellent Above Average Average Below Average Poor
8. Please rate our communication with you in terms of quickness of response, knowledge, and helpfulness.
Excellent Above Average Average Below Average Poor
9. Please rate our representatives' ability to set the proper expectations with you on your order(s) with regard to your deadlines/projects.
Excellent Above Average Average Below Average Poor
10. Please add any comments about how we can provide you better customer service.
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